We provide basic and priority support. You can refer to the details of these supports from this link below. (Link content will be provided after support team head gives the data)
Do “Ark Docs” products integrate with external applications and systems?
We will provide a KB article that will contain step-by-step information about how to integrate Ark Docs with other external applications. Note that 1:1 support is chargeable. Please contact the sales team for 1:1 service.
Can I upgrade at any time? Can I add more products later on?
Yes. All the released versions can be upgraded to the latest version. Read the instruction document before upgrading.
Can I access Office 365 License while using the application?
Yes. The current logged in user details of Office 365 License is used to access the document from Ark Docs platform.
How can we import documents through email?
Use the plugin provided for this feature. You can import different documents to any folder of your choice.
How safe and secure is my document on Ark Docs platform?
Ark Docs platform uses highly-secured encryption mechanism to protect and secure your documents.
How do I access the help files?
We have integrated the help files in the application for easy access.